NeskEngine Terminal — hotel-crm.com
PS C:\hotel-crm\NeskEngine> ./initialize.ps1
PS C:\hotel-crm\NeskEngine>
Initializing engines... 0%
Is Claude in your hotel?

Complete Hotel
Intelligence
Platform

Voice agent. Conferences. Revenue intelligence. Marketing automation. VIP portals. Agency portal. All AI-powered. All in one.

Voice Agent
WhatsApp
ConferenceMatrix
Channel Manager
Booking Engine
PMS Live
F&B
Matrix Board
MarketingMatrix
VIP Portal
AgencyMatrix
NeskEngine
Scroll to see the magic
01 · GuestAI · Voice Agent

Real-time
AI concierge.
Always on.

Answers calls, checks live PMS availability, takes F&B orders, makes reservations — in any language, 24/7, zero staff needed.

✓Live PMS availability during call
✓F&B menu · room service · table booking
✓24 languages · sentiment detection
✓Human handoff when needed
GuestAI · Voice Agent · Live
Active call · Hotel Splendid Garden · 00:02:14
G
Do you have a double room for next Friday to Sunday? Sea view if possible.
00:00:08
Checking live availability… Yes! Sea View Double available Jul 18–20, €185/night. Shall I book it?
00:00:14
G
Perfect. Name is Elena Vasić.
00:01:44
✓ Booked! Elena Vasić · Sea View Double · Jul 18–20 · Total €370. Confirmation sent.
00:02:01
Available tonight
0 rooms
PropSync · live data
RevPAR tonight
€0
+12% vs last week
F&B orders · live
0 active
room service + restaurant
02 · ConferenceMatrix · Events & Banquets

Email arrives.
AI sends
the proposal.

Groups, conferences, banquets, gala dinners — any event request lands in email. ConferenceMatrix reads it, matches a hall, builds a full proposal with F&B packages, and sends it automatically.

Conference
Gala Dinner
Coffee Break
Group Stay
ConferenceMatrix · AI Reading
event typeConference
dateOct 15, 2025
guests60 pax
setupTheatre style
f&bCoffee break + Working lunch
hall matchedGrand Hall A — 80 cap.
Grand Hall A · Theatre Setup · 60 pax capacity 80 · 180m²
STAGE / SCREEN ENTRANCE
ConferenceMatrix · Auto Proposal
Splendid Garden
October 15, 2025 · 60 pax
Grand Hall A · Theatre€ 1,200
Coffee break · morning€ 480
Working lunch · buffet€ 1,800
AV Equipment · included€ 0
Total€ 3,480
AI Activity Log
09:14:02Email received · Marko Petrović
09:14:03ConferenceMatrix · reading intent…
09:14:05Hall matched · Grand Hall A · 80 cap
09:14:05F&B packages · pricing applied
09:14:06✓ Proposal sent · €3,480 total · 4 seconds
Proposal sent to [email protected] · 4 seconds after email received
03 · Matrix Board · Revenue Intelligence

CEO-level
analytics.
Built in.

RevPAR, ADR, pace vs LY, pickup tracking, segmentation, channel mix, forecasting — everything a GM or Revenue Manager needs. Live. No spreadsheets.

€0
RevPAR · tonight
▲ +14.2% vs LY
0%
Occupancy · tonight
▲ +6.1%
€0
ADR · tonight
▲ +7.8%
0
Rooms sold · 30d
▲ +22 vs LY
30-Day Pace · Rooms Booked
Last Year
Current
Forecast
-30d-20d-10dToday+10d+20d
Pickup · Last 7 days
Jul 18 Fri
94%+8
Jul 19 Sat
98%+4
Jul 20 Sun
82%+11
Jul 21 Mon
56%+6
Jul 22 Tue
48%+2
Jul 23 Wed
44%+1
Jul 24 Thu
38%+3
Market Segmentation · MTD
Direct Booking
38%
Agency · B2B
28%
OTA · Booking.com
22%
GuestAI · Voice/WA
12%
Revenue Breakdown · MTD
Rooms Revenue
62%
F&B · Restaurant
18%
ConferenceMatrix
13%
Spa & Wellness
7%
04 · MarketingMatrix · Campaigns & Automation

Marketing that
runs itself.

Email campaigns, loyalty automation, SMS flows, social scheduling, lead scoring — all driven by guest behavior data from RelMatrix and PropSync. No manual work.

01
EmailMatrix
Visual campaign builder with AI copy generation. Pre-arrival, post-stay, win-back, upsell sequences — all triggered by behavior.
Smart Campaigns
02
LoyaltyMatrix
Points, tiers, rewards — fully automated. Silver, Gold, Platinum tracked per guest. Upgrade triggers, birthday offers, anniversary sequences.
Loyalty Engine
03
LeadMatrix
CRM for hospitality. Contacts, companies, deals pipeline. AI lead scoring, follow-up reminders, conversion tracking from first enquiry to booking.
CRM Pipeline
04
PageMatrix
Landing pages, offer pages, event microsites — built with drag-and-drop. A/B testing, conversion forms, real-time analytics built in.
Landing Pages
05
SocialMatrix
Schedule posts, monitor mentions, track sentiment across all platforms. AI generates captions from booking data, events, and seasonal promotions.
Social Scheduler
06
InsightMatrix
Guest behavior analytics, campaign ROI, attribution tracking. Which campaign drove the most bookings last month? One click to find out.
Analytics & ROI
Active Campaigns · Live
Pre-arrival SummerEmail seq.
72%
Gold Member UpgradeLoyalty
€4.2K
Conference Oct PromoB2B email
44%
Win-back · 60d inactiveAutomated
31%
Birthday Month OfferSMS + Email
88%
Guest Journey Automation · Pre-arrival
Booking
+24h email
-7d offer
-1d AI brief
Check-in
► -1d AI brief generating…
Guest: Ana Kovačević · Gold
Preference: Sea view, quiet floor
Action: Room 308 pre-assigned ✓
nesk@hotel-crm:~$
05 · The Brain · NeskEngine

NeskEngine

Every request. Every markup. Every secret. Every AI call.
Runs through Neske.
NeskEngine
The Brain
PropSync
AgencyMatrix
GuestAI · Claude
RelMatrix
DeskMatrix
ConferenceMatrix
Zero-trust security
All credentials hidden
PMS keys, API secrets, markup rules — nothing exposed. Every call authenticated server-side by NeskEngine.
Markup engine
T0→T3 in milliseconds
Hotel base rate enters. Guest price exits — with all agency commissions calculated, verified, logged in real time.
AI orchestration
Routes every AI call
Voice agent, email extraction, conference proposals, guest briefings — all AI requests routed, billed, and optimized.
hotel-crm.com · The complete hotel intelligence platform

Everything. Connected. Powered by Claude & NeskEngine.

Voice agent. Conferences. Revenue intelligence. Marketing that runs itself. VIP portals. Agency portal. All AI. All in one. Built by Neske.